FAQFrequently Asked Questions

Our delivery option is currently available to ALL residents of Monroe County, as well as select residents of Ontario County (Victor, Farmington) and Wayne County (Ontario, Walworth). We will soon be adding Macedon, and hope to someday include Williamson, Marion and Palmyra to the list of towns with access to our delivery option.

The Local Pickup option is also available to anyone, anywhere and at any time (during regular business hours, of course).

For those of you who simply aren’t yet able to use our services: please, be patient. We are working tirelessly to bring PHALT to the entire state of New York.

AgeChecker.Net is an online age verification tool we implement to avoid legal penalty, spot fraudulent orders and to ensure the safety of our gift shoppers. It is entirely safe and your cooperation makes the ordering process go much more smoothly. No current or former employee of findPHALT can, at any point past, present or future, access any of the information you enter, photos you upload, or anything else entered into the AgeChecker.Net popup.

Upon placing your first order and triggering the verification process, you will be asked to enter the information that is on your identification documents. Assuming you enter these details correctly, you should be verified instantly, and nothing further will be required from you. According to AgeChecker.Net, with the breadth of data that they have access to, 90% of individuals are able to pass instant verification.

If the information you enter does not match what is on your identification document perfectly, or if you are apart of that 10%, you will be prompted to upload a photo of your identification document in order to complete the verification process. Please, do so.

Upon passing ID verification the first time, you will not be prompted to complete it again for one full calendar year from the date of verification.

Should you decide to opt out of the ID verification process, you will be asked to send photos of your identification document (front and back) to a support agent for pre-screening before having your order delivered. Failing to do so will result in your order being cancelled.

“AgeChecker.Net is an age verification technology used by online stores that sell age-restricted products such as electronic cigarettes, tobacco, alcohol, etc. Age verification is required by many federal and state laws. Our job is to provide websites with legally accepted records showing that their sales have been age verified. We do so in a way that is as unobtrusive to you, the customer, as possible.”

See their FAQ here.

The PHALT Store is coming sometime this year! Currently, we are looking at a timeline of February or March. However, given the way things have gone up until this point — we aren’t currently committing to an opening date.

The reason for it being delayed is simply a lack of experience. We were severely unprepared for the many complications typical of a full build-out like the one in which we have undertaken at The PHALT Store. It will be every bit as grand and spectacular as our delivery service is. Unfortunately, it won’t be happening quickly, but nothing spectacular does!

The Loyalty Rewards program is a fun way for us to say thank you!

Some notes:

• You may earn points in a multitude of ways, including:
  1. “Spending money”: 5 Loyalty Reward Points for every $1 you “spend”.
  2. You will earn 10,000 Loyalty Rewards Points for every 5th order you place with PHALT.
  3. You may earn 1,000 Loyalty Rewards Points for leaving a product review (limit of 3x per day).
  4. Ranking up as a member of the PHALT Family:
     • 10,000 Loyalty Rewards Points for earning the “Newborn” rank. You will also be assigned the Bronze badge.
     • 20,000 Loyalty Rewards Points for earning the “Family Friend” rank. You will also be assigned the Silver badge.
     • 30,000 Loyalty Rewards Points for earning the “Golden Child” rank. You will also be assigned the Gold badge.
     • 40,000 Loyalty Rewards Points for earning the “Head-of-Household” rank. You will also be assigned the Platinum badge.
     • 50,000 Loyalty Rewards Points for earning the “Elder” rank. You will also be assigned the Diamond badge.
• If you somehow lose one of your coupon codes or loyalty rewards, simply send an email to support@findphalt.com and our administrator will send you the code directly!
• Products are deleted frequently, please be sure to leave reviews as quickly after receiving your delivery as is convenient.